Chairman's Brief
Dear Members,
It's a busy old time with lots going
on.
Firstly, an update on key initiatives. The Central
Industry Database working group had a meeting earlier this month and also
met with PPP to discuss key areas of governance. The vice-Chair is
leading this initiative, supported by Rory and David and they seem to be
happy with progress so far. The Interactive Broadcast Group had a
working meeting to discuss SMS voting and the group is currently in
discussions with industry members and also with PPP to review the code
requirements and how we can work together to get SMS voting back on TV.
The first draft psychic best practice guide was produced at the start of
February and there has recently been a working group meeting to review
before it is put into practice. The Regulatory Best Practice
initiative is also progressing with actions from the January working group
meeting. Finally, following AIME's submission to PPP, a revised help
note was issued for virtual chat and so this is now closed.
The
executive is working on three consultations and these include PTV3 and
AIME has written to Ofcom to arrange a follow up meeting from AIME's
consultation submission to discuss psychic services and there is another
meeting to follow in early March. We also submitted a response to Ofcom's
draft Annual Plan for 2010/11 and the executive is working on a draft for
Ofcom's Review of Consumer Complaints Procedure.
The board met on
February 9th and we invited new industry board member for PPP, Hugh
Griffiths. You will have seen the note sent out regarding board
elections and I would be delighted to talk to any member who would like
any more details on this process or what the board involves. I am
keen to keep the board numbers to 9 as I believe this is ideal for a
number of reasons provided that there is the right mix of industry
representation across the value chain. The Vice Chair also briefed
the board on the output from the ILP meeting which was held on 16th
February and a note has been sent out to members with the key
points. Finally, the Ofcom quarterly meeting took place on February
25th.
Overall, I am reasonably happy with the membership levels
considering that we are operating in a tough economy and industry revenues
are mirroring the economy's flat line growth. We welcome Daisy
Telecom and Phonenumbers4U this month as new members and a number of us
have renewed memberships for another 12 months. Toby, myself and
various other board members are also in discussions with a number of other
organisations to join and I will update you on progress on this next
month. We are being careful with costs and keeping expenditure down
as much as possible - this means that it can be challenging to secure as
much PR as we would like and we do have to be selective. On this
last point, we are the supporting association for the Netsize Guide 2010 which launched on February 16th and features an
AIME written article on Payforit 3.0.
In my next report, I shall be writing to you
about industry revenues and how the different sectors are
performing. I am also meeting with Toby shortly to review all inputs
to the first draft of the three year plan which was sent out recently and
which we hope to formalise shortly.
Finally, the next General
Meeting is on March 10th and we have presentations from Bradley Brady,
Director of Strategy & Stakeholder Relations at PhonepayPlus who will
be providing members with an update on the latest 12th Code developments
& Joe Waters, Director of Gener8 Finance Ltd. I very much hope that
you will be there.
Edward
Boddington AIME Chair |
Showcase
February witnessed a very cold, wet and
windy MobileWorld Congress in Barcelona, the mobile industry's largest
event of the year. MWC 2010 was attended by 49,000 mobile aficionados, up
about 2,000 on 2009, according to figures released by the GSMA. Overall,
the feeling was more upbeat than last year, which wasn't difficult, when
most people's thoughts were about the recession and whether they would
still have a job when they returned home.
MWC remains an important
event. I've been attending since 2000 when it was called GSM World
Congress and even though the past decade has seen the industry often use
the event to overhype its under achievements on many an occasion, this
year was slightly different. The titans of the mobile industry seemed a
little lost and lacking in direction, while for the first time that I can
remember, the titans of the internet industry were setting the agenda for
2010 and beyond. It actually seemed like a web event in many ways and the
interesting elements were, as always, at the friction points between the
former emperors of the industry like as handset makers and network
manufacturers and the new whizz kids on the mobile block - internet
companies and apps developers. As always, however, Apple still preferred
to keep its involvement very low key.
Read
more here...
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Representation
Members please note that
further information and meeting notes on AIME initiatives are
available on request from the secretariat.
Meetings
- Meeting with Radio Centre - 8th Feb
- AIME Board Meeting - 9th Feb - attended by Hugh
Griffiths, PPP Industry Rep
- ILP Meeting - 16th Feb - attended by Vice Chair Jeremy
Flynn
- Quarterly Meeting with Ofcom - 25th Feb
AIME Initiative - Central Industry Database
- AIME working group meeting - 8th Feb
- Met with PPP to discuss governance of the Registration
Scheme - 15th Feb
AIME Initiative - Regulatory Best Practice
- AIME working group finalising Triage Process suggestions to
submit to PPP
- AIME written to Mobile Network Operators regarding costs of
regulatory messages
- Working group also progressing with other actions from January
meeting
AIME Initiative - Interactive Broadcast
Forum
- AIME SMS Voting working group meeting to discuss next
steps - 15th Feb
- AIME proposal for changes to existing PTV regulations
currently being finalised by working group - to be submitted to
PPP early March for Industry consultation
AIME Initiative - Psychic Best Practice
- Following Ofcom's latest Participation TV consultation, AIME
members providing live psychic services agreed to work together
to document best practice procedures
- First draft produced of AIME Best Practice Guide for the
provision of Live Psychic Services in the UK
- Working group meeting - 22nd Feb to finalise document
- Final document to be published in March
Payforit 3.0
- UK Mobile Operators have now launched Version 3.0 of the
Payforit Scheme Rules with a new consumer flow for Web Payments
- Payforit 3.0 available to download at payforit.org
- AIME are hosting an Industry event on Payforit 3.0 on
24th Mar - free to members, to register your
interest email Bianca@aimelink.org
- If you are interested in speaking or sponsoring please contact
Toby@aimelink.org
Regulatory Update - Virtual Chat
Helpnote
- AIME canvassed members on PPP Virtual Chat Services Helpnote
- AIME submitted member comments to PPP and a revised help
note was issued in February
Regulatory Update - PPP Quarterly Report
- Overall complaints have decreased 61% for 2009/2010 Q3 in
comparison to Q3 of 2008/2009 (5,442 vs. 2,132)
- Q3 Complaints specific to mobile services decreased 62% (4,880
vs. 1,835)
- Call made to the PPP call centre in Q3 have decreased 44% in
comparison to Q3 of 2008/2009 (12,439 vs. 6,979)
- A forensic analysis of 10% of mobile service-related
complaints in the last two months of Q3 indicates:
- WAP services account for 24% of complaints
- Adult chat and date accounts for 16% of complaints
- Wallpaper and ringtone downloads account for 12% of
complaints
- Of the 224 landline complaints PhonepayPlus received in Q3,
77 were in relation to 087 numbers
- Outpayments for 2009/2010 Q2 (last available figures) amounted
to £154,104,814
- 39% mobile
- 29.5% Fixed
- 24.6% DQ
- 6.8% 087
- Excluding 087 traffic outpayments are down £8,738,039 on the
same period last year
(Source PhonepayPlus Quarterly Report Q3 09/10)
- Premium Rate Complaints have now reduced to 1 complaint
per 100,000 transactions
Industry Consultations
Ofcom Participation TV - Rules on the Promotion
of PRS
- AIME formally wrote to Ofcom to request a
meeting following AIME's PTV consultation submission to
further discuss psychic services
- Meeting scheduled - 3rd Mar
Ofcom - Draft Annual Plan
2010/11
- AIME Response Submitted - 17th Feb
- AIME pleased to note PRS complaints down two thirds over
last 18 months.
- Welcomed Ofcom plans to improve consumer complaints
procedures
- Also pleased to see a priority in Ofcom's plan to revisit
changing needs of audiences, particularly relevant for PTV
services
- AIME requested more support from Ofcom for self regulation
coupled with improved engagement and co-operation with the PRS
Industry
Ofcom - A Review of Consumer Complaints
Procedure
Ofcom - Wholesale Charges for Number
Translation Services and Premium Rate
Services
- Ofcom consultants BDO has now completed its review of PRS Bad
Debt Surcharge
- AIME will be meeting with Ofcom shortly to discuss the
findings
Industry consultations & AIME
responses can be found on the AIME
website | |
Information & Networking
- 2 New AIME Members - Daisy Telecom and Phonenumbers4U
- AIME Supporting Association for Netsize Guide 2010
- AIME attendance at MobileWorld Congress
- Member email alerts sent out including:
- PRS Bad Debt Surcharge update
- Advanced view of revised PPP Virtual Chat Services Helpnote
- AIME suggestions for PPP Triage System
- AIME Executive Board Elections
- ILP Meeting (16th Feb) summary
Member News
- O2
Delivers Dynamic Priority Ads through Shazam IPhone App
O2
today announces an exclusive sponsorship deal with Shazam which will
allow it to deliver highly targeted ads for its Priority Tickets service
to Shazam users. Customers will be served relevant ads for O2 Priority
pre-sales based on the music they have tagged through Shazam's iPhone
application. The dynamic ads will be delivered using 4th Screen
Advertising's ad serving platform, Mpression.
- Profit without the hassle
'Profit without the
hassle', that's the offering of premium rate reseller and new AIME
member Phonenumbers4U and so confident is the company's
founder, Richard Howard, that he can convert even the small clients into
worthwhile revenue that he is putting his money where his mouth is.
- New
Appointment: AIME
member Lourens de Beer moves on as MD of Net Mobile UK to become Chief
Marketing Officer at Muzicall. Lourens has been very active with AIME
initiatives and since joining Net Mobile (then MINICK) in
2008 he has done a fantastic job as MD to build the
company in to what is now a strong UK Application Development
business under the NTT Docomo group. We wish Lourens well in his new
role and hope he continues to be as active with AIME.
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Dates for your diary!
2-3rd March - FT Digital
Media & Broadcasting - AIME Supporting
Association, member discount 8th March - Polls
open for AIME Executive Board elections - members
only 10th March - AIME General Meeting -
members only 15-16th March - Mobile
Social Networking - AIME Supporting Association, member
discount 18th March - Changing
Media Summit - AIME Supporting Association, member
discount 22nd March - Polls close for
AIME Executive Board elections - members only 24th
March - AIME Payforit 3.0 Workshop - free to members,
register your interest with bianca@aimelink.org
23-25th March - IPTV
World Forum - AIME Supporting Association, member
discount 24-25th March - Mobile
Internet - AIME Supporting Association, member
discount 11-12th May - MVNOs
Industry Summit - AIME Supporting Association, member
discount 25-26th May - Open
Mobile Summit - AIME Supporting Association, member
discount 21-22 September - ad:tech
2010 - AIME Supporting Association, member discount
If you would like further information on any of AIME's
activities, initiatives or benefits of membership, please contact me
at zoe@aimelink.org
Kind Regards,
Zoe Patterson General Manager
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